01Ask each vendor to name the workflow owner, inputs, outputs, source systems, decision points, exceptions, and success metric before describing tools.
02Clarify who maps the workflow, builds agents, connects systems, tests edge cases, trains reviewers, supports launch, and fixes production issues.
03List CRMs, ERPs, inboxes, document stores, helpdesks, industry tools, permissions, data access, write-back actions, and source-of-truth records.
04Require vendors to define allowed actions, blocked actions, approval queues, source evidence, audit logs, fallback handling, and escalation ownership.
05Ask proposals to separate discovery, pilot, implementation, software, managed support, integration work, and the ROI metrics reported after launch.
06Turn proposal answers into a buying checklist for vendor fit, pricing risk, data access, security, contract terms, support, and ROI proof.