01Name the production workflow, launch group, source systems, agent responsibilities, approval queues, dashboards, and environments covered by the runbook.
02List the business owner, reviewer lead, technical owner, support owner, security contact, vendor contact, and expansion decision owner.
03Define daily, weekly, and monthly checks for quality, exceptions, approval latency, tool failures, cost, adoption, incidents, and ROI.
04Document the normal intake, source-check, draft, review, approval, fallback, update, and reporting steps the agent must follow.
05Document how missing data, low confidence, policy conflict, approval rejection, system failure, and manual fallback cases are handled.
06Write the steps to pause the agent, revoke access, preserve evidence, notify owners, roll back bad actions, and approve safe relaunch.
07Define how prompt changes, routing changes, permission changes, integration fixes, threshold updates, and expansion requests are approved.
08Document escalation contacts, response targets, support hours, emergency path, vendor responsibilities, and billable change boundaries.
09Define recurring prompt review, integration checks, exception cleanup, support review, cost review, and ROI improvement work.
10Report incidents, corrections, support load, exception rate, cycle time, cost, adoption, ROI, and whether the workflow should expand.