01Name the production workflow, launch group, source systems, agent responsibilities, approval queues, dashboards, and environments covered by the runbook.
02List the business owner, reviewer lead, technical owner, support owner, security contact, vendor contact, and expansion decision owner.
03Define daily, weekly, and monthly checks for quality, exceptions, approval latency, tool failures, cost, adoption, incidents, and ROI.
04Document how missing data, low confidence, policy conflict, approval rejection, system failure, and manual fallback cases are handled.
05Write the steps to pause the agent, revoke access, preserve evidence, notify owners, roll back bad actions, and approve safe relaunch.
06Define how prompt changes, routing changes, permission changes, integration fixes, threshold updates, and expansion requests are approved.
07Document escalation contacts, response targets, support hours, emergency path, vendor responsibilities, and billable change boundaries.
08Define recurring prompt review, integration checks, exception cleanup, support review, cost review, and ROI improvement work.
09Report incidents, corrections, support load, exception rate, cycle time, cost, adoption, ROI, and whether the workflow should expand.