01Price support around named workflows, agents, integrations, prompts, approval queues, dashboards, logs, and source systems instead of a vague monthly AI retainer.
02Monthly cost changes with how often quality, exceptions, approval latency, tool failures, cost, adoption, incidents, and ROI are reviewed.
03Compare response targets for stopped workflows, unsafe outputs, failed integrations, urgent incidents, low-priority questions, and planned improvements.
04Clarify whether prompt tuning, routing changes, confidence thresholds, fallback paths, reviewer evidence, and minor integration fixes are included.
05Separate included support from new workflows, new integrations, permission expansion, reporting changes, emergency work, and broader redesign.
06Pricing should explain who can pause automation, investigate unsafe outputs, repair permissions, route fallback work, and document the incident.
07Require monthly reporting on hours saved, cycle time, correction rate, exception volume, support effort, cost, adoption, and expansion readiness.
08The retainer should say when the provider will optimize the existing workflow and when a new pilot, SOW, or implementation quote is required.